Videos of live events
What types of event do you film?
Mainly parties and weddings, but also hen parties, christenings, bar and bat mitzvahs, civil partnerships and corporate events.
How far in advance can I make a booking?
We do not take bookings more than 7 months before the event date. If your event is further out than that, you’re welcome to get in touch, but we won’t go firm on a booking til nearer the date for the simple reason that we don’t always know where we’ll be in a year’s time.
Do you film anywhere in the UK?
Do you film outside the UK?
Yes, we’ve done videos for clients all over Europe, Asia and the Americas. We love filming in all kinds of cultures and surroundings and have found that the appeal of a lip-synched music video is universal.
If I’m using a party/wedding planner, should I book through them or direct with you?
Most of our clients deal directly with us but we’re also happy to work with your party planner (and can recommend some very good ones if you’re looking).
Can I phone you to discuss a booking?
We ask that you email us first, because most days we are busy working with clients and it’s not good to have our phones going off in the middle of a job! Of course, after that we can speak by phone.
How much does a video cost?
It depends on the type of event, the number of guests, whether it’s on a weekday or weekend, the location etc … The ballpark figures for 2021 are: £1,500 for a party (21st, 50th etc) and £3,000 for a wedding. Shorter, weekday evening events are less expensive. Longer events over several days, or events taking place abroad are more.
Are there any extra costs?
Travel and accommodation (if required) are extras. We charge train tickets, air fares and taxis at cost. As far as accommodation is concerned, we will usually try to get back to London after an event, but sometimes need to stay in a local hotel or, if you have any spare room, with you or your friends.
Is there VAT on top?
No, we are below the VAT threshold so do not have to charge you VAT.
What are the payment terms?
We ask for a 25% deposit on booking and for the balance to be paid within 7 days of the film being delivered to you.
How do I pay?
The best way is bank transfer, but you can also pay by cheque. We will provide both an invoice and a receipt for payments.
Who chooses the song?
You do. But if you’re not sure, we can make suggestions. It’s important to choose a song which guests know, and which has clear, simple lyrics. You can see some of the songs we've done in the past here
How many songs will be on my video?
Usually one song which is lip-synced (i.e. guests miming the words) and one which is background music to film footage. For longer videos, there will be additional background music.
How long do you stay?
For as long as it takes. For parties, this usually means we arrive an hour before the start and finish at midnight. For weddings we arrive in time for the ushers’ lunch and leave at midnight. But if we need to stay longer, we will.
Do you bring special lighting or camera? equipment?
We bring our small handheld cameras with lights attached. They work off their own batteries, so there are no messy wires or wobbly lights.
Do all guests have to be in the video?
No, if a guest doesn’t want to be in it, then we don’t film them. We’re tactful and not over-pushy. In practice, most guests enjoy the process and love the result.
If you’re filming a wedding, do you film the ceremony inside the church?
If the church is happy about it, we’ll take a long shot of the bride and groom at the altar, and capture them coming down the aisle, but we don’t usually film the whole ceremony. Remember that our videos have a music soundtrack, so the audio of the bride and groom taking their vows won’t be on it.
Do you film speeches?
Yes, we film speeches and put them on a separate video, unedited.
How long does it take you to edit a video?
We usually have the video ready within 2 or 3 days of the event, sometimes sooner.
Can I ask for changes to the video?
Yes, and we will do our best to accommodate them. As every line of the song has to have a matching piece of footage, and each line has only been spoken by only one person, it’s difficult to take someone out and replace them with someone else!
Do you edit footage filmed by other people?
Not normally, because so much of what we do is about being at the party/wedding and editing while the memories are fresh. It’s more difficult and takes longer to edit other people’s footage.
How long is the finished video?
It depends on the event, but usually between 6 and 20 minutes for the main video, with speeches supplied as a second video. For longer events, the video may be up to 30 minutes.
How do I get to see the completed video?
We email you a link to where it is hosted on our website. The video will have a password so only you will be able to see it.
Can I download the video to my own computer?
Yes, we can send you a special link which allows you to download it.
How do I show the video to other people?
You email them the link to the webpage on Jenks&Co, with the password.
Are you insured?
Yes, we have public liability insurance.
What is a 'Lip-sync home movie'?
'Lip-sync' means that the people sing the words from the song when they film themselves, but once it's been edited, only their movements can be seen. Their voices can't be heard because the song provides the soundtrack.
'Home movie' means that the footage is made up of selfie clips filmed by different people in different places, uploaded to Jenks&Co and edited by us.
How is the movie made?
The person who sets up the project uses the online system on Jenks&Co to give the movie a title, choose a song, add names and email addresses to the guest list, allocate lines from the song to each guest, and send out the invitations to guests.
The invitation tells the guest what the movie is called, what the song is, what their lines are, and how to film themselves. It gives them a link to the song on YouTube as a reminder of how it sounds, and another link to the lyrics so they can see where their line is.
The guests film themselves on their iPhones/smartphones/laptops, and upload their clips to the project.
The host of the project reviews the clips and clicks a button to ask Daisy and Kitty to edit them into a finished film. Daisy and Kitty do the edit, usually within a day or two, and put the passworded film on Jenks&Co for the host to watch and share with the cast and other friends and family.
Can I choose any song?
In theory, yes.
It’s best to choose a song which everyone knows and which has simple lyrics. On our site, we have added a catalogue of over 150 songs
with lyrics. If you choose one of these, the lyrics are already there so all you have to do is decide which guest gets which line. If you want a different song, you’ll need to contact us to tell us what it is, then we can very quickly add it to the catalogue.
How many guests can I have?
There’s no limit but in practice the number of guests should not exceed the number of lines in the song. So if the song has 40 lines, no more than 40 guests. Of course, you’ll often be treating a family as one guest and asking them to sing a line together, so even with 40 ‘guests’, there might be 80 people involved.
How do guests know what they have to do?
After you’ve added guests and allocated song lines to them, the next step is to send out email invitations to them from our system. To do this, click on the 'Invitations' tab, tick the guests you want to send to, and click the 'Compose invitation' button. This brings up our standard invitation which:
• tells the guest what the title of the project is, what the song is, and what lines they have been given.
• provides them with a link to the song on YouTube and to the lyrics with their lines highlighted.
• gives them tips on how to film their clip.
• tells them the deadline
• tells them where to upload their clip to
As host, you can edit the standard wording, but make sure you leave the merged fields (the song lines, 'suggestion' and upload link) intact.
Can guests see the names of other guests?
The default is that anyone you invite can see who else has been invited and can also see whether or not they have uploaded clips, but they cannot play the clips of other guests. Only you can do that.
Should I give guests a deadline for submitting their clips?
Yes, that’s a good idea. You can add your deadline to the invitation email which gets sent to all guests.
What if an invitation is showing as not delivered?
If you go to the Invitations tab of your project and scroll to the right, you'll see a 'Delivered' column. In most cases, a date will appear in that column within 5 minutes of you sending an invitation to a guest. If no date appears, it means that the email sent from our system has been blocked by the guest's account, usually because the account has a firewall or thinks the email is spam. There is nothing we at Jenks&Co can do about this.
The best way round the problem is for you to copy the invitation for that guest and send it to them from your private email address in the hope that the firewall will not block it. For advice on how to do this, see the next-but-one FAQ.
What if an invitation is showing as not opened?
On the far right of the Invitations page is an 'Opened' column. It shows the date the guest opened the invitation email. If there is no date 48 hours after you sent the invitation, it usually means that the email has been filtered by the guest's email system into their Junk folder. This is similar to 'not delivered', but slightly different: the email has been delivered, but has been siphoned off.
It's a problem, because if the invitation is in Junk, the guest may never see it. You need to get in touch with the guest and suggest they look in their Junk folder. It's also worth you copying the invitation for the guest and sending it from your private email account (rather than from via our system), because that may stand a better chance of not being filtered into Junk. See the next question for advice on how to do this.
Is there a way for me to copy the invitation and send it to a guest from my private account?
Yes, and it is worth doing if an invitation from our system is not getting through to the guest because it's being blocked by a firewall or diverted into Junk. Here's how you do it:
1. Go the the Invitations tab of your project.
2. Scroll to the right and tick the box for the guest you want to send the invitation to (only THAT guest, no others).
3. Click the orange 'Compose invitation' button.
4. When the standard invitation text comes up on the screen, click 'Re-use last invitation body' if you had previously edited the standard wording and want to use the same wording now. If you hadn't edited it, skip to step 5.
5. Click the yellow 'Send me a test invitation' button.
This will send the guest's invitation to YOU. When you get it, copy the text, paste it into a new email to the guest in your own email system, and send. The guest will get the invitation they would have got if it had been sent through our system, with their song lines and their upload link, and as it's coming from your private email rather than our system it may have a better chance of getting through firewalls.
How can I see which guests have submitted a clip and which haven't?
If you got to the Home tab of your project (a.k.a. the 'Dashboard') and scroll down, you will see all the guests, their lines and the clips they have submitted. If you click on the yellow button labelled 'Show clipless', it will filter the list to show only those guests who have not submitted a clip, so you know who to chase.
What's the best way to chase guests?
The best way is probably to phone or text them, but you can also send a 'Chase' email from our system, and this is a good way if you have a lot of guests to chase. Go to the Invitations tab, scroll to the right and tick the guests you want to chase (or click the 'Tick clipless' button at the top of the column), then click the blue 'Chase replies' button, edit the email, and click 'Send'. The chasing email will be sent to all the guests you had ticked.
What devices can guests film themselves on, and what format should the clips be in?
Any smartphone will do the job, and any file generated by iPhones/Samsung/Android will work. You can also film on your laptop if it has a camera.
Can I copy guests from one Home Movie to another?
Yes, you can. Go to the Dashboard of the 'target' movie (the one you want to copy the guests TO), and click on the Settings tab. In there is a drop-down of your other movies. Choose the 'source' one, click 'Copy Guests' and its guests will be added to your target movie, joining any others which are already there. Obviously this only works if you have two or more movies.
How do guests know how fast or slow to sing the line?
If it’s a well-known song, they should have an idea of the tempo, but on our site we also provide YouTube links to the songs in our catalogue and when the invitations go out, those links are included. So guests can click on the link and listen to the song before doing their selfie.
Also, it doesn’t matter too much if the timing is out. When Daisy and Kitty edit the clips, they can adjust them to synchronise with the soundtrack.
Can I change the song on a movie?
You can change the song as long as you have not sent any invitations to your Guests. Either go to the 'Home' tab and click on the small blue text saying 'change song', or click on the Song tab and then click the green 'Choose' button of the song you want instead.
If you have already allocated lines from the old song to guests, you cannot change the song, so the thing to do is to set up a new movie, choose the song you want for it, and then copy over the Guests from the old movie to the new one. See the next Q&A on how to do that.
Who edits the clips?
After guests have uploaded their clips, you can play them and decide whether to have them edited by Jenks&Co or not. It's completely up to you.
If you want us to edit, click the 'Submit for Editing' button on the Home tab. That will trigger a purchase process and ask you to pay £175 for the edit by Paypal or card. When you've done that, we will start editing your clips.
If you don't want us to edit the clips, you will still be able to play them individually, just not together or with the song as the soundtrack.
How much does it cost to use Jenks&Co's home video service?
You can do a lot of things completely free of charge :
- set the movie up as a project
- add guests
- choose a song
- allocate lines
- send the invitations
- receive the clips back
- review the clips
If after reviewing the clips, you decide not to ask Jenks&Co to edit them, there is no charge.
If you ask us to edit them, the current fee is £175.
How and when do I pay?
If you want Jenks&Co to edit your clips, the system will quote you a price when you press the 'Submit for Editing' button, and you can then pay online using the PayPal system. If you do not have a PayPal account, it doesn't matter because on the PayPal system, you can pay securely with a debit or credit card.
Once you’ve paid, you’ll get a receipt from PayPal and if you want a receipt from Jenks&Co we can provide one.
How long does the editing take?
It depends on the number of clips, but generally 1-2 days. If the finished video has to be ready for a particular date (e.g. the subject’s birthday), you should encourage your guests to get their clips in 10 days before that date so that Daisy and Kitty can schedule the editing in good time.
Where can people see the finished video?
The video will have its own web page on Jenks&Co and the link to that page will be on your Dashboard. We’ll also allocate a password to the video and email it to you. It is then up to you who you give the web address and password to. Whoever has it can watch the video.
As a quick way for you to tell all your guests that the video is ready, we have created a button on your Dashboard called ‘Tell guests video is ready’. Press that, and an email will be sent to all of them with the web address and password in it.
Can I download the finished video and store it on my computer?
Yes, there’s a download button on your Dashboard which allows you to do this.
Spoken Word movies
What do you mean by 'home movie'?
By 'home movie' we mean that the clips which make up the movie are selfies filmed by people on their iPhones, in contrast to clips which are filmed by Daisy and Kitty attending a party or wedding with their cameras. The selfies may not actually be filmed 'at home', but they are filmed in different places by different people.
What does 'Spoken Word' mean?
It means that the picture AND THE SOUND of the clips which people upload are heard on the finished video. So if a clip has 3 people saying 'Happy 80th Granny!", their voices will be heard on the video if it's a Spoken Word video, but if the same clip was uploaded to a 'Lip-sync' video, you'd only see the picture because the voices would be obscured by the music soundtrack.
How do I start a Spoken Word video?
If you are the person organising the movie, start by going to the landing page of Home Movies, and when you get there you'll be offered a choice of 'Lip-Sync' or 'Spoken Word'. If you choose Spoken Word, the system won't ask you to choose a song and as there's no song, you won't need to allocate lines from it to guests. What you will do is:
- give your movie a name
- enter the Guest names and email addresses
- add 'suggestions' to the guest invitations as to what they say, wear, do
- send out the invitation emails.
Once you've done that, it's up to your guests to film their clips and upload them back to your project on Jenks&Co.
Who is the Producer of the movie?
The person who created it. They decide what it's called and who is invited to take part, they send out the invitations, they edit the clips, and they choose who to share the finished video with. It's their product.
How do guests send in their Spoken Word clips?
Exactly the same way they'd send in lip-sync clips if it was a lip-sync video: they click on the link in the invitation email which takes them to a webpage on Jenks&Co where there's a big green UPLOAD button. They press that, select their clips, and upload them to the project.
As an alternative, guests can send their clips in by WeTransfer to firstname.lastname@example.org, remembering to write their name and the project in the Notes box so we know which project it is for.
How many clips can guests send in?
As many as they like. They may do a couple of different takes and send them all in, giving the Producer a choice as to which one to use.
How do I add my own photos and clips to my movie?
If you go to the 'Editing' tab of your dashboard, you'll see a section called 'Your Library' and another called 'Guest Library'. The Guest library shows clips and photos uploaded by your guests. The Your Library shows ... yours. You'll see a green button labelled '+ add to your library'. Click on it to drop your own clips and photos in there. Once they're in your Library you can move them on to your Filmstrip and they will appear in your movie.
Can I add music to my Spoken Word movie?
Yes. The people in Spoken Word movies are not miming a song (which is what happens in lip-sync movies) but the movie can still have a musical soundtrack if you want, either spanning the entire movie or just the bits which don't have peoples' voices. It's up to you.
If you think you want a soundtrack, click the 'Add a soundtrack' button on the Edit page of your movie. That will bring up a list of copyright-free music and special effects sounds which you can add to your movie at no cost. You can also add music of your own.
Who edits the Spoken Word clips?
The Producer does. Editing is simple and needs no specialist skills. The Producer goes to the 'Editing' tab of the Dashboard where all the clips are show. All he/she does is decide:
- which clips to use and which to discard
- the duration of each photo and clip
- the order in which they appear
- how to transition between clips (fading in or out)
- whether to have a music soundtrack
Can I get a preview of my Spoken Word video before I have to pay for it?
Yes. You can do this in ways.
To see how consecutive clips on your Filmstrip look when joined together, click the orange 'Select clips to preview', choose the clips you want to preview, then click 'Preview selected clips'. The system will take a minute or two to generate the preview and when it's ready a pop-window will display it for you. This is a good way to check 3 or 4 clips at a time without generating the entire movie (which can take a long time because there's lots of processing to be done).
The second way to review your work is to generate the entire movie by clicking the green button on the Editing tab. Be aware that you can only generate a movie of 300 clips unless you are on our 'Unlimited Clips' programme, so if you have ore clips than that, and want to see them all, you'll need to upgrade first. Currently this costs £40.
Can I ask Jenks&Co to edit my Spoken Word clips?
Yes, you can, although it is cheaper for you to it yourself. The amount we charge will depend on how complex the editing is, whether you want special effects, and how much time it takes us. If you want to pursue this option, click the 'Ask Jenks&Co to edit' button on your dashboard. This will trigger an email to us and after looking at your clips, we'll get back to you with a quote.
Why can I only Preview 7 clips?
The idea is that with 7, you can have a play with the system, experiment with different clips and different fades between your clips, and you can see how they turn out in Preview. You can do all that without paying Jenks&Co anything. But if you want to use more than 7 clips in your movie, you have to upgrade to Unlimited Clips to include them. The current cost is £40. The payment pays for our IT!
Can I download my finished movie?
Yes. There's a blue download button on the dashboard. When you click it, the movie should start downloading to your computer but some browsers will open it in a different window and start to play it. If that happens, look for three vertical dots somewhere in the window, click them and you should be offered a download option.
How can I share my movie with other people?
You can share your movie in 2 ways:
1. Download it using the 'Download' button then WeTransfer it to other people or host it on your own Vimeo or YouTube channel.
2. . Click the gold 'Share movie' button on your dashboard and ask us to host it on Jenks&Co. Then you can give your friends the URL and they can watch it. If your movie is under 100MB, we will host it for free. If it's over that, we ask for a small payment.
How can I keep my movie private?
When you create a movie project, only people logged in with your username and password can access the dashboard where the clips and photos are stored, so if you keep your log-in private, those clips and photos will also be private.
Once you generate a movie from the clips, its privacy depends on how you store it. If you download it from our site, the downloaded file will be on your computer and as long as you protect access to your computer, no-one but you will see it. If you ask Jenks&Co to host your movie (see the question above), you will have to set a password for it, and it will only be playable by people who access the relevant webpage and input the password. So again, it's under your control.
What types of thing do you digitise?
We scan loose photos, photos in albums, 35mm slides, negatives/transparencies, and paper documents. We convert 8mm and Super 8mm cinefilm of any length (not 16mm cinefilm though, nor cinefilm with sound), APS film, camcorder tapes, VHS tapes, DVDs, CD-Roms, and audio cassettes.
Do I have to list everything I'm sending you in my order?
You don't have to but it's good if you can! When you fill in the online order form with all the things you 're sending us, the page will show you a price quotation and when you submit the form to us, we'll look at it and come back with any comments. We'll also confirm the price and send you an invoice. After you've paid, we'll start the scanning and conversion. If the work we do turns out to be greater or less than what was on the form, we'll let you know and either request another payment or give your your money back. It has to be flexible because sometimes people don't know quite what they have and if they mis-describe an item, the task changes.
For people who just have a jumble of photos, videos, tapes, and film, and who don't have the time or inclination go through it all and itemise on our form, we have our 'BoxofStuff' option (see next Q&A!).
What order do you scan photos in?
If you send us loose photos and they are in groups, we will try to scan each batch of photos in its group, and we will also try to scan groups in the order they come to us (i.e. if they are in a box, we'll do one group in the box then the next) but as we use multiple machines we can't guarantee that we will always get the groups in exactly the order you want. Once the photos are in the online archive we create for you, they can of course be easily moved into folder sorted by year or event or subject.
Do you remove scratches and dust from photos?
Our scanning process includes DIGITAL ICE Technology which removes most surface defects like dust and scratches, but photo prints are very static so we can't promise that the scanned image will be 100% dust free, especially with older and darker photos. If additional work is required on your images we can offer you our photo restoration service to remove all marks using Photoshop.
Do you colour-correct photos when scanning them?
Yes, we use DIGITAL ROC Technology which restores and corrects colour.
What is the BoxofStuff option?
If you have a box of photos, videos, film and slides that you want us to digitise, but you don't have the time to list everything in it, you can tick the 'BoxofStuff' option on the order form and submit it without an inventory. When we get your order – more like a provisional order, really – we'll email you a label so you can post the 'stuff' to us, and when the box comes in, we'll go through it and compile a list of what's inside. Then we'll email you a link to a webpage which shows that list, and the price for scanning/converting. You tell us which bits you want us to do and pay for just that. The cost of going down the BoxofStuff route is £20. If you go on to place an order wit us, we give that back (by knocking £20 off the bill). If you decide not to place an order with us, we keep the £20 to pay for the return of your box and to cover the time we spent going through your box.
How much does it cost?
That depends on what you want us to digitise and how much of it there is. Digitising a cinefilm for instance, is different from digitising photos, which in turn is different from digitising negatives. You can see the prices for each type of item in our online form, and also see how the price reduces the more you do.
How long does it take you to digitise my items?
It depends on what you want us to digitise (some thing take longer than others), the volume, and whether there are other jobs ahead of yours, but generally we try to finish each job and get everything back to the client within 3 weeks. If you have a deadline, please get in touch with us and we will do our best to meet it.
How much do cards cost?
The cost depends on 3 things:
1. Base price of the card
For the current range of cards, this is £1. If you upload your own photo, there is no charge.
2. The number of items you add to the Card
The first item is free. The second and following items cost £0.30 each.
3. The number of recipients you send the card to
You can send to up to 30 people free. After these fees apply:
• 31 to 50 recipients: £10.00
• 51 to 100 recipients: £15.00
• 101 to 200 recipients: £25.00
• 201 to 300 recipients: £34.00
• 301 to 400 recipients: £40.00
More than 400 recipients: contact us
Can I choose which of the cards I created is my first free card?
When you create your first card, our system stamps it as free. As long as the number of items you add is no more than 10 and the number of recipients no more than 30, it will be free to send.
If you create a second card, you cannot make that the free one. But there's nothing to stop you changing your first card so that it has the same design, content and recipients as your second one, and sending it free.
If my card costs only £2, why do I have to pay £10 when buying it?
We have a minimum payment of £10 because payments of lower value get gobbled up by transaction charges. If, for instance, we took payments of £2, too big a chunk of it would be lost to PayPal.
Asking for a minimum payment of £10 eases this problem. It does mean that you may be paying more than the cost of the card you're buying, but the credit remains on your account for future purchases.
How long do I have to use the credit on my account?
There is no expiry date. The credit will stay on your account until used.
When I try to add my own design for the front of the card, why does it say it's the wrong size?
Images for the front cover have to be uploaded as 1920 x 1080 pixels. If they're not exactly that size, they won't work.
If you have an image which is not this size, you need to re-size it before uploading. You can do this on a Mac in 'Preview' (double-click your image and it will probably open in Preview, then click on 'Tools' in the main menu and drop down to 'Adjust size'). There are also quite a few free online services where you can do these adjustments (search Google for 'Free resizing of photos')
What image files can I add?
You can add JPG, PNG or HEIC files as Content.
What audio files can I add?
You can add mp3 or m4a files. If you have an iPhone, there's an inbuilt app called 'Voice memos'. (If you can't find it, download it for free from the App Store). Recordings made on that app will be saved on your phone as m4a files.
I want to re-use the content on one of my cards on another card. Is there a quick way of doing that?
Yes, on the Content tab, there's a function labelled 'Copy items from another card' with a drop-down. Click on that drop-down and it will show all your other cards. Choose one and let go, and all its items will be added to the card you're on.
If you only want to copy some (and not all) of the items from another card, the best way to do it is to add the type of item (photo, video, text or audio) you want to your card, then click the button labelled 'Choose photo [video] [audio] [text] from My Media'. That will take you to the My Media page where all your media assets are stored, you can select the one you want and it will be added to the item box you just created.
When I send out my card, how do I know if it has been received?
After logging in to Jenks&Co, go to 'ME' in the main menu and drop to 'My cards'. Click on the card you want to check and on the next page, click the 'Send' tab. There you will see columns which show the date you sent the card and the date each recipient opened it.
What music can I add to a card?
If you click the 'Add Music' button on the Content tan, it will show you 20-30 tracks which are royalty-free. You can add these to your card by clicking 'Select'. If you want to add different music, you need to click on the pink 'My Music' tab which comes up when you click 'Add music', and upload an MP3 track of your own and then, after uploading it, select it for your card. It is up to you what music you upload.